DMS Marquage Codage is a recognized leader in industrial marking and identification solutions, offering a comprehensive range of products and services tailored to the manufacturing, food, pharmaceutical, and many other industries.
Thanks to its technical expertise and human-centered approach, the company supports its customers in optimizing their operations while maintaining the highest standards of quality and innovation.
The team is looking to welcome a Field Service Technician, who will play a central role between customers, suppliers, and internal teams.
Your Mission
Under the supervision of the President, you will be responsible for providing technical support on site and in the workshop, installing, repairing, and maintaining our products. You will also be called upon to participate in business development by identifying opportunities during your interventions.
Main responsibilities
Technical service :
• Work closely with our customer service team and play a key role in ensuring customer satisfaction;
• Prepare new systems for sale;
• Provide on-site and workshop technical support to our customers;
• Install, repair, and maintain our products;
• Diagnose technical problems and propose effective solutions;
• Train customers on the proper use of our products;
• Document and report all activities and interventions carried out at customer sites;
• Maintain an adequate inventory of spare parts and tools necessary for on-site interventions.
Desired Profile
Skills and experiences :
- Continuous learning capacity
- Ability to communicate / interact with customers / be comfortable
- Knowledge of electrical, mechanical, pneumatic, hydraulic, programming circuits.
- Minimum of two years / degree in mechanical systems / electrical systems or equivalent
- Minimum of three years of related experience in the assembly, installation and maintenance of industrial equipment
- Must have a valid driver's license and
- Must have a valid passport to travel to the United States and Europe for training purposes.
- Must be able to travel by road and air up to 50% of the time
- Ability to adapt to working hours that vary according to customer needs
- Intermediate proficiency in Word, Excel, and Outlook software
- Personal qualities required include attention to detail, desire to learn, self-motivation, good problem-solving skills, strong communication and interpersonal skills and mechanical aptitudes.
- Bilingual oral and written
Personal qualities :
• Independence, resourcefulness, and thoroughness
• Excellent time management and prioritization skills
• Ability to adapt, concentrate, and learn
• Self-control, sociability, and team spirit
• Initiative, good judgment, and concern for confidentiality
• Passion, commitment, and ability to influence others
- Experience in automation / industrial machinery preferred but not required
What DMS Marquage Codage offers
- This is a permanent full-time position.
- Internal opening hours are: 7:30 am to 5:00 pm Monday to Thursday and Friday 7:30 am to 12:00 pm
- No teleworking
- Flexible work schedule as needed for travel
- Group insurance.
- Participation in a voluntary retirement savings plan.
- A competitive salary commensurate with your skills and experience;
- Able to regularly apply physical mobility (stretching, lifting, bending, twisting, etc.) to perform all assembly and maintenance tasks.
- A comprehensive integration training program through the DMS Academy;
- Provision of tools: laptop, toolbox, boots, and corporate clothing.
- A dynamic, respectful, and collaborative work environment.
- Opportunities for career advancement and professional development.
- A motivated, caring, and passionate team.
Are you hands-on, curious, and customer-oriented? Do you enjoy being active, solving technical problems, and building strong relationships? This position is for you! Send your application to recrutement@riouxrh.ca.