DMS Marque Codage is a recognized leader in industrial marking and identification solutions, offering a complete range of products and services adapted to the manufacturing, food, pharmaceutical and other sectors.
Thanks to its technical expertise and human approach, the company supports its customers in optimizing their operations, while maintaining the highest standards of quality and innovation.
The team would like to welcome a Customer service representative to help us provide exceptional service to our customers.
Your mission
Under the supervision of the President, you will be responsible for business development and managing a customer portfolio in a targeted market. Your mission: to achieve sales targets, provide superior consulting services and build lasting, respectful relationships with all stakeholders.
Main responsibilities
- Develop and maintain a portfolio of active and potential customers in targeted markets.
- Generate sales opportunities through outbound calls, proactive follow-up and prospecting for new accounts.
- Promote new products and promotions to customers.
- Prepare sales proposals and follow through to closing.
- Identify and exploit cross-selling and up-selling opportunities.
- Plan and renew annual orders in collaboration with customers.
Customer management:
-- Manage a pool of customers, respond to their requests and advise them on their branding projects.
- Prepare quotations, carry out follow-ups and ensure customer satisfaction.
- Organize and lead training sessions on small equipment.
- Welcome new customers and prospects according to established processes.
- Work closely with other departments (purchasing, customer service, technical, etc.) to ensure quality of service.
- Maintain up-to-date customer information in CRM.
Teamwork and continuous improvement:
- Actively participate in team meetings and continuous process improvement.
- Propose improvements to sales and service practices.
- Provide support to colleagues as needed.
Profile required
- Diploma in sales or related field.
- Minimum 3 years sales experience.
- Technical interest or knowledge (asset).
- Intermediate knowledge of Word, Excel, Outlook.
- Bilingualism French/English required.
Personal qualities
- Self-reliance, resourcefulness and thoroughness.
- Self-control and management of priorities.
- Efficiency, flexibility and concentration.
- Sociability, commitment and ability to influence.
- Initiative, judgment and confidentiality.
What DMS Marquage Codage has to offer:
- Permanent, full-time position (36-hour schedule, Monday to Thursday).
- Competitive salary commensurate with your skills and experience;
- Participation in a voluntary retirement savings plan;
- Group insurance;
- A telecommuting policy;
- A complete integration training program through the DMS Academy;
- A respectful, innovative and collaborative work environment;
- Opportunities for professional development and advancement;
- A committed team passionate about what we do;
- And much more!
Are you known for your organizational skills, resourcefulness and adaptability? This position could be your next challenge!
To apply, please send your resume to recrutement@riouxrh.ca